Customers shipping to the United Kingdom, may notice delays in expected delivery times. Please be aware, orders shipping to the United Kingdom, that are valued over £135 are subject to tax & duty as per local laws and legislation. If your order exceeds £135, you will be notified by our international courier partner. The amount owed will be payable by the person receiving the goods upon delivery by the courier. If the tax and duty fees exceed a value of £100, the courier will contact you in advance before they deliver to your door. Any returns from the UK may incur costs including transport costs, as well as any associated import fees or customs where applicable. These costs will be payable by the person returning the goods.  

We appreciate your patience and understanding and apologise for any inconvenience these changes may cause. 

Worldwide Delivery

Please select your shipping destination when placing your order to see your shipping cost and estimated delivery time.

How quickly will I receive my order?

All orders placed Monday - Thursday are dispatched within 24-48hrs from your purchase date and time.

For orders placed Friday - Sunday please allow 36-48hrs for dispatch.

Most packages are delivered within 5 business days of their dispatch. Normally all products on our website are held in stock, but on the rare occasion that an item is out of stock, we will contact you with the expected delivery time. Once your order is dispatched, you will receive an email from us with a tracking number.

* Online Dispatch working hours is Monday to Friday, closed all public holidays.

* Order processing may take longer during busy periods such as Christmas, Black Friday/Cyber Monday and during Sales.

What are the normal delivery times?

We deliver from Monday-Friday (excluding Public Holidays).

Can I track my delivery?

Yes. Please review your email confirmations to validate the courier selected.

**Please note, it may take up to 24-48 hours after you've ordered for your tracking number to appear in the couriers system.

Do I have to sign for my order?

Yes, you will need to sign for your package.

What happens if I am not available when you try to deliver my order?

If you are not at home to accept the delivery, we'll leave a card with the courier's contact details. You can then give them a call to re-arrange delivery or arrange to collect your order.

What should I do if I haven't received my order, or I have a problem?

Please allow 1-5 days to receive an order, if your parcel hasn't arrived after this time period please contact our Customer Service team.
Email: hello@kindfolkgalway.ie or Phone: +35391865847

Is my order subject to duty payments and customs?

All orders dispatched outside the EU are sent free of any Irish taxes. Products delivered to destinations outside the EU may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. **Please be advised that you can also read this information during the checkout process by clicking 'Tax & Duties May Apply' before you complete your purchase. 

For example: For the following Non-EU countries, if the order value is over the following threshold, charges may apply. US is $800, Canada is $20, and AU is $1000.

The recipient of the products is responsible for all customs formalities for their export and import and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods, not the person who ordered them, will receive a separate request for payment of these charges.

If you're ordering products to be delivered to someone else, please make sure they're aware they will be responsible for any additional charges. Unfortunately, we have no control over these charges and cannot predict what they may be, so we're unable to offer any assistance on these processes. We'd advise that you check the import charges applicable in any country before ordering products to be delivered there.

Republic of Ireland

Free National shipping on orders over €100.

Orders are subject to a delivery charge of €4.99 if under €100. 

Mainland UK & NI

Orders placed in the UK and NI are subject to a delivery charge. All orders received before 3 pm Monday to Friday will be dispatched same day. Please allow 3 – 5 working days for delivery. Orders placed on Friday and over the weekend will be dispatched on a Monday morning or Tuesday if on a bank holiday. Please note that due to Brexit there may be delays receiving your order. Additional charges may be added at the time of delivery that may include VAT, customs or excise duties that are beyond our control. Similar charges may apply if you wish to return any item relating to import transport fees.